Financial Services

Advising and fund brokerage is the core business of financial service providers. This makes compliance with current EU financial market directives (MiFID II/MiFIR) all the more challenging, requiring strict conditions for telephone consultations. Growing compliance requirements, such as voice recording requirements of the „Financial Services Authority“ (FSA), the Financial Security Act „loi française sur la sécurité financière” (LSF) or the control of securities trading “Securities and Exchange Commission” (SEC) and the security standards of the „Payment Card Industry“ (PCI) must be adhered to. Voxtronic Compliance Recording helps to meet these requirements, enables to connect to CRM systems and provides a comprehensive overview of the actual quality standards achieved to improve customer satisfaction.

Compliance Recording – Conex™ Voxlog®

Conex™ Voxlog® is a video and voice documentation system which reliably records, archives and provides security-relevant telecommunication processes according to current financial market guidelines usable by the courts. Telephone calls, incidents and communication processes to prove compliance with legal regulations, to clarify communication content and for quality assurance are documented for reconstruction.

More Information

Communication Platform

Conex™ Platform

Compliance Recording

Conex™ Voxlog®

Reference Customer

In cooperation with NTT Austria GmbH, a well-known Austrian bank has been equipped with redundant Compliance Recording – Conex™ Voxlog®.

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