Public transport companies use the voxlog professional and netbox systems to:

• provide them with conclusive documentation of safety-critical actions & communications
• minimise risk
• research and analyse conversations quickly
• be able to train employees better
• be able to understand customers more accurately
• lower costs

Not only is the number of passengers on the rise, so too is the volume of information. Radio conversations, data telegrams, telephone calls, sensor values. Information often only becomes important in retrospect, such as in the event of confusion, a malfunction, a complaint, or the clarification of where fault lies. VOXTRONIC systems for the recording of data and speech are able to document and archive all communications digitally, reliably, and as conclusive proof, and to do so in a comprehensively searchable form.

Whether located in a contact centre, at company headquarters, in tunnel control centres and signal boxes, on buses or trains – our recording solutions are used wherever messages play a decisive role. Our decades of experience in the field of highly-sensitive information are benefiting our customers in their daily operations. These customers include, among others, Austria’s biggest mobility service provider, the ÖBB. Whatever the specific task, readily available systems from VOXTRONIC are always distinguished by their enormous scalability and manufacturer-independent, genuinely open architecture. This brings two major advantages. Firstly, the systems can be integrated seamlessly and cost-effectively into existing information and telecommunication landscapes. Secondly, they can thus provide multi-channel recording of a broad range of widely differing information, be it speech or data, digital or analogue, radio, GSM-R, TETRA or line, both incoming and outgoing. All communications always find their way into a central SQL database – metadata from the call number to the train number. Even data telegrams (such as FSK/FMS/selective calling) are automatically recognised and analysed, which means that no additional devices are necessary. But with faster speeds the time available for assessing the situation gets correspondingly shorter: the voxlog professional system from VOXTRONIC can help you to have a continual overview. So that you can make the right decision even faster.

With some communications every second counts, such as conversations between train drivers, train operators and stations, or any conversation via service or emergency call phones. Our chronologically high-resolution logging therefore records all events, accurate to one thousandth of a second. Accurate scenario reconstruction is guaranteed, a chain of evidence is produced that is gap-free and suitable for use in court. The network-capable netbox is used for speech and data documentation in trains and buses. Bus & rail-specific service characteristics (such as broadcasting and group call systems) are fully supported. The high distribution capacity of the systems makes it possible to address devices across-the-board as a virtual unit. Documentation and analysis solutions from VOXTRONIC simply grow in line with your requirements.

You decide whether in general all or only certain selected conversations are to be recorded. Recording control is automatically triggered by certain filter rules, by particular key or emotive words (keyword spotting), or directly by button or the click of a mouse. With voxmemory it’s even possible to record a conversation that has just been held, after it’s taken place, at the press of a button. And with instant recall you can play back the last recording immediately, and if needs be even live during an ongoing conversation. There’s no further need to ask irritating questions, and the worry of details being missed are a thing of the past. And this failure-proof, stable and court-suitable data archiving can always be relied upon – with large, even huge, volumes of data.

Documents are accessed conveniently via the web, and operation is very intuitive. The recordings are categorised, tagged and linked with other data and comments by the click of a mouse. And of course everything comes from the familiar front-end, control centre and CRM software. Optionally a screen-logger module is able to record screen activity and synchronise it with the conversation. What about subsequent retrieval? The highly-flexible search facility supplies appropriate results virtually straight away. And don’t forget you’ll also see the benefits of this in terms of your staff development.

Who reacts and how in particular situations? By means of keyword-spotting, you swiftly find key moments in a recorded communication and can closely observe the service your employees provide, including the reaction they elicit. Follow-up training is more exact and leads to employees being more highly motivated. But at the same time you can also find out more about your customers. What do they want? What don’t they like? Are there frequently complaints on a very specific stretch of the route? At some very specific time? Right across every aspect of your business, conversation analysis allows you to listen to customers before they really start to complain, and to react to trends before they become a problem.