Industry uses VOXTRONIC systems for recording data and speech to:

• provide it with court-admissible evidence of conversations
• minimise risk
• document the work of their security personnel
• research and analyse communications in a convenient format
• take action against threatening calls
• be able to train employees in a more targeted way
• get to know their customers better

Digital documentation solutions from VOXTRONIC improve the safety and efficiency of your company in many different ways. This starts with providing recordings of conversations that will be suitable for use in a court setting. Never again will you or your employees be locked in controversy over who said what to whom on the telephone. A few clicks of the mouse and the desired document has been found and sent via e-mail. And you don’t even need to know the date: you can sort the conversations by employee, caller, duration, direction (incoming/outgoing), time of day – or even by a particular type. Such as, for example, only those telephone calls that were marked “important”. Too many documents meet the criteria? Use the highly flexible research function for more accurate results. With the keyword-spotting module, recordings can even be searched for particular phrases.

Operation is intuitive and is carried out via a conventional browser. Special client software is not necessary for accessing documents. voxflow management is the user interface that enables you to look at every communication. A central SQL database stores all call and connection data and uses these for automated referencing. You decide whether all conversations in general are to be recorded, or only certain selected ones. There is in turn a variety of triggering options for selective recording purposes: such as only if a certain button is pressed (or when it is not pressed), if the call was made from a particular telephone number, at a particular time of day, or only calls with a particular participant. With voxmemory there is even the option of recording conversations after they have taken place. This option is especially practical in the event of threatening calls. Automatically protected against deletion, the recording can now be played back live in conversation with the police. In the event of evacuation, a VOXTRONIC alarm server can now simultaneously see to the automated notification of all employees and inform the appropriate emergency services.

In daily use, the data and speech recording voxlog professional system increases the utility of the existing telecommunications system and fits seamlessly into it. With instant recall, for example, the most recent conversation is played back conveniently and swiftly at just the press of a button. It is thus possible to fulfil the customer’s requirements more precisely. Do problems arise again and again in particular business processes? Selectively analyse the conversational technique of the respective employee and encourage him to improve his performance by playing him recordings made by more successful employees. The outcome will be an ongoing improvement in service quality. Thanks to speech recordings, however, you not only reduce the distance to your employees, you are also nearer your customers, their wishes and their expectations. How are they reacting to the latest product? The latest campaign? What do your customers think of your pricing policy, for example? Do phrases such as “much too expensive”, “is too much” or “for the same money” occur frequently? Now you can react to these undercurrents early on, before the customer is swept away.

The voxlog professional data and speech-logger is not only suitable for the recording and analysis of telephone conversations. Its open architecture permits the simultaneous recording of many different streams of information at the same time, such as analogue and digital radio, or even building-service audio signals. Works security communications can thus be documented, free of gaps, and as reliable evidence. Such failure-proof solutions from VOXTRONIC are cost-effective, freely scalable, and grow with the number of your employees, with the volume of conversations, and with your requirements.