Energy suppliers
Energy suppliers provide one of the most essential commodities of all, and with this comes huge responsibility and high expectations on the part of their customers. Whether via telephone in contact centres and control centres, or during fieldwork maintenance and fault clearance operations, speech and data documentation from VOXTRONIC provides comprehensive protection for your company and your employees – and brings a lasting improvements in service quality.
Aviation Industry
Volumes of air traffic have been increasing substantially and continuously for decades now. The gap-free documentation and archiving of all conversations relevant to flight safety is a legal requirement and is regulated down to the last detail. But targeted and delay-free retrieval is not regulated in the same way. Should retrieval be necessary, recording solutions from VOXTRONIC permit control centres and radio centres to have direct access to all important information, enabling them to create a conclusive reconstruction of events, accurate to the millisecond.
Public Transport Companies
In order to be able to offer an attractive alternative to the car, public transport companies are working noticeably hard on improving the quality of their service, particularly in the fields of safety and customer focus. The latest information and communication systems are helping them to achieve these goals, from TETRA and ETCS right through to automatic train control systems. Digital data and speech recordings from VOXTRONIC can help you to get all these communications reliably on track.
Industry
Even if your company doesn’t engage in traditional forms of telephone marketing, your employees still enter into verbal contracts non-stop. There’s a good reason for this, of course, because it is after all the quickest and cheapest way of doing business. At least it is when everything is running smoothly. Recording solutions from VOXTRONIC ensure that telephone interactions don’t come at too high a price for you – and can even create added value.
