The fire service use documentation and alarm systems from VOXTRONIC to:

• document and archive deployments
• record data and conversations as reliable evidence and
• swiftly make these available to any other organisations and authorities involved
• train controllers and mobile units
• be able to alert and inform people automatically

The work of the fire service has changed enormously over the past few years. Something that has not changed, however, is the necessity of documenting their many and varied endeavours in a way that can provide solid evidence. VOXTRONIC offers the fire service turnkey documentation solutions for the digital recording of data and conversations, and in addition also supports them in alerting, informing and supervising. Our manufacturer-independent systems have long proven their worth in control centres and have even been developed in close cooperation with controllers and mobile units. We are aware of the operational requirements and know the conditions under which fire service communications are recorded and retrieved.

It is for this reason that when it comes to our mobile recording system, netbox, we offer a made-to-measure touch-screen interface which is simple and quick to use, even with protective gloves and in extreme situations. The network-capable netbox is typically used in all fire service vehicles (extinguishing group vehicles, minor operations vehicles, command vehicles). The redundant system provides multi-channel, digital radio traffic recordings (recording of analogue radio and TETRA) and is at the same time also able to store telephone connections and audio signals (from microphones, for example). Data telegrams (such as FSK/FMS/selective call) are automatically recognised, evaluated – and as with all other data – centrally recorded on an SQL database. The mobile netbox is absolutely accurate, as is the stationary voxlog professional system , which is used in the emergency control vehicle. Logging, accurate to the millisecond, not only sets new standards in the industry but also makes it possible for the fire service to produce authenticated and reliable event reconstructions. The deployment documentation proves exactly what happened, when and how, and who was involved. Our systems not only ensure that all communications are recorded, they also make sure that it is not lost. Because a single lost instruction or lost piece of information can not only lead to a court case or cost someone their job - it can also cost lives.

Regardless of where the documents are recorded, provided (s)he has the appropriate authorisation the controller can manage, search, play and pass them on from virtually anywhere, via web interface. They do not even need to know which specific data and voice logger they are currently accessing. Systems from VOXTRONIC are freely scaleable and can be distributed without problems, even over great distances, although they are to all outward appearances seamlessly addressed as a single virtual unit. Thanks to its open architecture, the system remains a useful investment over the long term and can be harmoniously integrated into the existing information and telecommunications landscape, into emergency control systems and into the GIS. In digital emergency-call recordings, the conversations are automatically connected to the respective deployment number (and other ELR data). Also recorded, of course, are call and connection data and optionally the speech-synchronised screen contents, using screen logger. To replay the most recent conversation you only need to press a button. Instant recall puts this at your fingertips. And lets you go on doing it until all the information has been understood, right up to and including the last detail. Even the quietest, hoarsest voice can be reconstructed.

The subsequent retrieval of a communication is additionally facilitated by being able to sort by categories and detailed descriptions. voxflow management provides the innovative and intelligent user-interface for this. Within seconds, the sought recording is found using filter and search functions, and can be passed on via e-mail to authorised colleagues, the rescue services, police, experts, investigating authorities or the public prosecutor’s office. What if you would prefer to play back the speech-recording, live, into an ongoing conversation? It takes just two clicks of the mouse. In addition to such criteria as deployment number, call numbers, time or duration, recordings can also be automatically searched for certain phrases or words. Keyword spotting makes it possible to scour through large amounts of conversation in the shortest possible time. That is why this module is especially appreciated in the training of controllers, as an efficient and versatile tool for the improvement of quality. As an example, the types of communication that often lead to confusion can be established very quickly. In time, employees learn to communicate more successfully, thanks to an efficient analysis of their own conversations. And thanks to exemplary recordings of their colleagues in the fire service.

The readily available voxAlert system is the digital alarm and communication server from VOXTRONIC. It permits hundreds of people or groups of people to be immediately and automatedly alerted and informed over an entire spectrum of types of communication, such as via telephone, fax, SMS, e-mail, BOS pager services (such as POCSAG), alert sounds, alarm lights, via electro-acoustic announcements and personal call systems. Who is informed and when? What escalation levels are there? What type of acknowledgement? Should alarm conferences be convened? You decide all of these in the particular emergency and alarm scenario for which the settings can be made conveniently via the web. There are many different triggering options, from timing to activation by speed dial or switch, right up to complex incident-based events chains. Our independence from manufacturers here means we can integrate the most varied alarm and fire-protection systems. The seamless documentation of all actions and procedures is guaranteed at all times.