Rescue Services use digital alarm and documentation solutions from VOXTRONIC in order to

• document their operations uninterruptedly and as reliable evidence
• protect themselves against unjustified claims of liability
• simplify access to all communications
• increase the utilisation of their operational command system
• provide efficient training for controllers and mobile operatives
• be able to alert people and provide information automatically

For a long time now the turnkey documentation solution for the recording of data and speech from VOXTRONIC has been making the challenging day to day jobs of thousands of controllers and mobile units that much easier. On the one hand it does this by arranging particular work processes in a more convenient and efficient way – such as the archiving, playing back and locating of conversations. On the other, it reliably protects employees against unjustified liability and compensation claims.

VOXTRONIC offers Rescue Services both mobile and stationary systems for documenting deployments and communications. The network-capable netbox system has already proven itself to be extremely successful in ambulance, emergency ambulance, and rapid response unit applications. Developed in close co-operation with controllers and operatives, it is able to digitally record analogue radio, TETRA, telephone connections, and other audio signals on several channels (such as communications via microphones in the driver’s cabin or in the patient's room). All call, connection and ELR data (such as the deployment number) are logged and clearly assigned to the recordings. Even data telegrams to a mobile patient data recording device (via FSK/FMS/selective call: giving the deployment site coordinates, type of deployment, or, for example, the number of persons injured) are automatically recognised, analysed and – as for all other data – stored centrally in an SQL database. Taken in conjunction with the high time resolution of the netbox, which is capable of registering communications accurately to the millisecond, exact and thorough event reconstruction is ensured. And the robust and compact touch-screen solution makes sure that at even hectic times an overview can be calmly maintained and information rapidly accessed that could mean the difference between life and death (existing patient allergies, patient's medical history or type of substance ingested for example).

Like the stationary systems with which they are combined, our mobile systems are fail-proof and can be distributed without problems. Outwardly, they function as a seamless virtual unit. This means that it no longer matters to the controller at the control centre what specific logger a communication was recorded on: via the web interface he is able to access all recordings from practically anywhere, play them back, analyse and search them, link them with other information, assign them to categories or give them attributes. Even documents that have been archived for a long time are passed on to participating organisations, investigating authorities or the training centre via e-mail with just two clicks of the mouse.

As traffic density increases, so does the duration of the approach. The voxlog professional systems helps you to save time where it's possible and safe to do so. Even live playback into ongoing conversations is possible, in order for example to put colleagues in the picture efficiently and quickly. Everything comes directly from your tried-and-tested operations management system. Our systems have an open architecture, which allows their seamless integration into the existing information and telecommunications landscape, and also guarantees long-term investment utility. The manufacturer-independent systems from VOXTRONIC have an interface with the future. And one for screen recording: the screen-logger module takes care of the speech-synchronised recording of all screen activities – including GIS. Our voxlog professional and netbox recording solutions document the efforts of the operatives continuously and authoritatively as evidence, and accurately from every perspective: this of course also includes the recording of emergency calls as well as analogue radio, TETRA and IP connections. The first assistance for controllers and dispatchers is at hand with the press of a button. Instant recall replays the last conversation without delay, as often as necessary until even the mumbled door numbers or telephone numbers have been understood beyond doubt. The further advantages and enormously high performance of voxlog professional are shown especially clearly when it comes to research. Flexible filters which, for example, can be configured to only display conversations with a specific deployment, patient or telephone-number range at a specific time of day, which were answered by a specific controller and were specially marked. Or even the intelligent keyword-spotting-module, which allows you to look through a large quantity of conversations for particular phrases or words. This of course also makes the training of controllers easier. Training can now be prepared for selected situations in a realistic and authentic way. Am I giving clear and unambiguous instructions? Which sentences are most effective for calming patients? These are questions that not only the control centre personnel, but increasingly the operatives on the spot have to ask themselves. With digital emergency call recordings from VOXTRONIC your employees will learn to communicate more efficiently and more successfully, they will have more confidence in their daily work and be able to provide the general public with a better service.

The voxlog professional system is freely scalable and thus suitable for control centres of any size. The Rescue Services frequently want solutions from a single source. VOXTRONIC meets this need with voxAlert: the readily available alarm and communications server for issuing automated alarms and information. Behind the intuitively operable web user interface which is used to define the alarm scenarios are the best technologies around. Widely-established in the uncompromisingly cost-focussed insurance sector, and in the even more safety-sensitive BOS field, voxAlert has for years now been demonstrating its reliability when it comes to alerting and informing hundreds of people and groups of people within the shortest period of time, and doing this using all means of communication available (from SMS to BOS pager services (such as POCSAG), mobile patient data recording devices, via telephone to radio and building services). With its variety of interfaces for supported alarm systems. With its selection of triggering options. With its flexible escalation and acknowledgment functions. And finally with its authoritative and characteristically reliable logging of all events.