Insurance companies use documentation and alarm solutions from VOXTRONIC to

• document and archive contractually-relevant transactions requiring proof
• comprehensively minimise risks
• research and analyse conversations quickly and conveniently
• continually improve the quality of service provided
• facilitate cross-selling
• be able to inform and alert people automatically

Documentation solutions from VOXTRONIC allow gap-free recording and archiving of all telephone conversations, including their connection data, and even beyond to the screen inputs made at the same time. The recordings are not only accurate and conclusive, they are also convenient and efficient to search. They will help you not only in the case of a legal dispute, but in many cases will even ensure that it does not get to that in the first place. Never again will it be a case of "He said, and then I said…..". Within a minute, the corresponding document has been found and forwarded by e-mail – and the difference in opinion is reconciled. This way everybody involved is protected: the company, employees and customers.

But the voxlog professional system also helps to increase the utility of your existing information and telecommunications system in your routine, everyday work. When updating customer data, for example if a customer has changed address, the last conversation can be played back at the press of a button using instant recall. Ambiguities are thus quickly clarified and tiresome research is no longer needed. Your employees can now calmly conclude even more verbal contracts – and save time.

What can be recorded? The voxlog professional system has an open architecture and is able to store a wide range of information: incoming and outgoing, digital and analogue. You can record all conversations in general, or only record certain selected conversations. Recording is automatically triggered by certain filter rules (such as call numbers, customer advisors, time of day), by particular keywords or emotive words (keyword spotting), or directly by button or the click of a mouse. Different participants sometimes necessitate different services. That is why Voxtronic makes it possible for all settings to be defined individually. Your employees can even record a conversation that they have just had, after it has ended, at the press of a button, using voxmemory.

The information, centrally stored in an SQL database, can be searched, tagged, categorised and have comments and files attached using intelligent voxflow management. Operation is intuitive and convenient, and is carried out directly via a web interface. Provided they have the appropriate authorisation, your employees have access to shared recordings from virtually anywhere – right across the company. Not only is cross-selling made substantially easier thanks to this facility. You also increase your customer loyalty rate, build up credibility and trust, and increase your long-term value to the customer.

Service quality can be improved by the targeted follow-up training of employees. Archived conversations serve as the basis for more successful communication. Using the keyword spotting module, it is for example possible (and this without having to listen to each conversation individually) to find those conversations that contain such phrases as "that sounds good", "that makes sense" or "you’ve convinced me." Of course it can work the other way around, to find out why your customers feel certain charges are "too high" or "too expensive". This way, you can make better decisions even more quickly, and react to trends before they become problems.

Insurance companies have to deal with problems every day, and exceptional situations are the rule for them. Perhaps it is this keen awareness of risk that makes them so often decide on an alarm server from VOXTRONIC to give people and properties the best possible protection. It is a sign of great trust that in order to equip even themselves with safer systems, insurance companies choose these products. VOXTRONIC is greatly appreciative of this trust and is happy to justify it with years of experience and the best currently available technology.

With voxalert, VOXTRONIC is able to support insurance companies with automated alarm and notification systems. Connected up to a large number of widely differing fire protection and alarm systems, the alarm server ensures that your ongoing business processes are not jeopardised. The swift and straightforward process of reporting and giving warning of a malfunction or crisis is guaranteed thanks to readily available systems. VOXTRONIC is able to offer genuine N+1 redundancy.

Alarm and emergency scenarios are prepared conveniently via the web interface. Who needs to be contacted when or if the situation happens? The voxalert alarm server enables hundreds of people to be rapidly notified by telephone, network, e-mail, SMS, pager, radio, or even directly via intelligent home management systems. Decision-makers, employees and emergency personnel can thus react as quickly as possible. The options for triggering the server extend from switches to the click of a mouse or speed-dial, to time-controlled (alarm exercise) and incident-based. All events can be recorded by the voxlog professional system and even complete alarm conferences can be convened on request.

The voxlog professional and voxalert systems are freely scalable and can be integrated seamlessly into existing workflow systems and front-end.