Banks use documentation systems from VOXTRONIC to

• document and archive contractually-relevant transactions where proof is required
• comprehensively minimise risk
• research and analyse conversations quickly and conveniently
• continually improve their quality of service
• improve the value and utility of the existing IT landscape and
• lower costs

A complex network of branch offices, various IT infrastructures and geographically diverse call centres are very common phenomena in the banking profession. So too, unfortunately, are difficult-to-understand transactions and obstacles when it comes to accessing shared recordings. Solutions from VOXTRONIC make sure communications – regardless of where and how they are generated – can be recorded centrally and archived over the long-term. Tailored to meet your own needs and to comply with the legal requirements, recordings are cost-effective, accurate and can be comprehensively searchable.

The voxlog professional documentation system is a strong and reliable partner, one that guarantees you, your customers and your employees continued safety as you go about your daily tasks:

• internally within the office,
• for minimising the risks involved in communications between customers and customer service advisors (as in a conversation relating to a loan, for example) and
• in any kind of process that is critical to your business (blocking credit or EC cards, transfers).

What is recorded? Thanks to its open architecture, the voxlog professional system is able to store a wide range of many different types of information: incoming and outgoing, digital and analogue. It is orientated entirely towards meeting your requirements. You can for example, record all conversations in general, or only certain selected conversations (including call and connection data). Recording can be triggered by certain filters (such as the call number, customer service advisor, time of day), by certain keywords (keyword spotting), or directly by button or the click of a mouse. With voxmemory it is even possible to record conversations that have already been held. And to play them back again straight away using the instant recall facility. Different participants occasionally also require different solutions. That’s why, with voxlog professional, you can define all of the settings individually. Want to record in one step every screen input carried out at a particular work station? A screen-logger module reliably provides speech-synchronised recordings.

The recordings are accessed intuitively and directly via a web browser using intelligent voxflow management software. This makes the installation of client software superfluous and allows anyone with the necessary authorisation to be able to search for documents, play them back, and send them via e-mail - and the capability to do this from virtually anywhere. And all in just a few short seconds. We know that your employees don’t have any time to waste. Conversations are conveniently and rapidly attributed (e.g. deletion protection), categorised (e.g. threatening-call alarm), exported and linked to other data and comments by a quick click of the mouse.

The conversations and archived data not only support and speed up internal reorganisation and help to swiftly settle differences of opinion, they also improve service quality. From targeted follow-up training for employees, to complaint management. By utilising the keyword-spotting module you will quickly be given insights into customer service processes and decisive business transactions – throughout every aspect of the company. The result? A more customer-orientated bank that is even easier to do business with.

Reliable, solid and conclusive data archiving from VOXTRONIC is able to store large, indeed huge quantities of data effortlessly. The readily available voxlog professional systems are freely scalable and perfectly distributable. They can be operated as a virtual unit across different devices. They also fulfil Basel II and other legal conditions relating to data archiving and security.

The voxlog professional system can be seamlessly integrated into existing CRM software, workflow systems and all common telecommunications systems.