Care centre operators use recording and alarm systems from VOXTRONIC to

• document all interactions between doctor, nurse, patient, and relatives, without gaps
• minimise the risk of unjustified liability claims
• be able to inform and alert people automatically
• improve the quality of their service comprehensively
• increase the value and utility of the existing IT landscape
• reduce costs

Demographic changes and cutbacks in social services are raising the decisive question of how high quality care for the sick and elderly can be financed in the future. Telecare can provide an entirely new and impressive answer to this problem. The correct handling of highly sensitive data will be vital to its success.

VOXTRONIC offers care centre operators cost effective, highly developed and freely scalable documentation systems. The necessity of having gap-free recordings as reliable evidence becomes clear very early on, such as when it applies to implementing changes to the care plan. The nursing personnel adapt the services via the management software following the instructions given by the doctor by telephone. A seamlessly integrated screen-logger module which stores all screen inputs in real-time, can now protect all of those involved: the doctor, the nurse, the patient and the patient's relatives. The risk of unjustified liability claims can thus be dramatically minimised.

The open architecture of the documentation system permits harmonious integration into the existing IT landscape and the recording of the entire range of information: starting with conversations (inward and outbound; digital and analogue lines, analogue radio and TETRA), via screen contents, data from movement sensors – to the exact and chronologically highly precise logging of vital signs such as pulse, blood pressure, blood sugar or even rate of breathing. Are your employees able to control measuring and ancillary devices remotely via the care centre software? VOXTRONIC makes sure that for absolutely every step, just click and even the most cursory instruction will always remain precisely understandable. "What was that again?" The instant recall function provides your employees with answers at the press of a button and makes tiresome questions superfluous.

Regardless of where they were generated, a central SQL database secures all information, and references this according to your requirements. The documentation thus obtained can be conveniently categorised with intelligent voxflow management, and tagged with special attributes (deletion protection), file attachments and additional information. Items of communication are retrieved with virtually no delay using a highly flexible search. Even if the care personnel change their workstations in a hot desking environment, it remains clear who has performed any given interaction.

Gap-free documentation charts the flow of communication and its precise, prompt analysis helps you to improve the quality of your service. Using keyword spotting you can swiftly find key-moments in the recorded communication and can precisely observe the performance of the employees involved, including the reactions that they elicit. Follow-up training becomes more targeted and leads to more motivated employees and greater client satisfaction.

With voxAlert, VOXTRONIC also supports care centre operators using automated warnings, alarms and messages. These can be configured conveniently via the Internet and encompass a wide variety of applications: from reminder services for patients (such as the taking of medication) and for the nurse (need to pay a house visit), via log-type messages, right up to event-controlled multi-channel alarms – requiring an acknowledgement - via telephone, Internet, fax, radio, e-mail and even SMS. All events can be recorded by the voxlog professional system, even complete alarm conferences on request.